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Turnaround

B2B
Services
Human
Resources Director
6 months

Context

  • Major player in call centers
  • 2100 employees in France and Tunisia
  • Business restructuring, replacement of the management team

Issues

  • High turnover in HR departments
  • General management : lack of visibility

Our solutions

  • Took charge of the company’s HR and social transformations
  • Time saved in recruiting an HR manager on a permanent contract

Results

  • A new HR organisation and a payroll management tool
  • Re-establishment of a dialogue with the trade unions
  • Sale of two french sites

Key Success Factors

  • Achievement of objectives and deadlines
  • Regular reporting and follow-up